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Energy Information and Resources

Policies and Contracts

Privacy Policy

 Complaints Management Policy
 Customer Hardship Policy
 Family Violence Policy
 Energy Efficiency Tips
 Energy Retail Contract
Tenant Utilities Application
Owner Utilities Application
 Connection to the HIE Electrical Distribution Network Policy and Application Form
 Choosing your Electricity Provider – Embedded Networks
 Tariff and Charges
 Letter of Individual Exemption
 Embedded Network Exemption Conditions
 Embedded Network Exemption Conditions Variation
 How to access an authorised retailer of your choice

How to contact us

Write to us:
Hamilton Island Enterprises
Level 3, 100 Pacific Highway
ST LEONARDS NSW 2065

Phone us:
All enquiries: 1300 657 844
Fax enquiries: 02 9433 0492

Electrical safety

In a life threatening situation, call 000.
If there is a power outage or you are worried about electrical safety, please contact 1300 657 844.

Helpful resources

Privacy Policy

Generally, the type of personal information we collect about you is the information that is needed in relation to energy services. For example, we may collect details such as your name, residential address, mailing address, telephone number, email address, financial information, and credit/debit card details (including card type, card number, security number and expiry date).