Community Safety

There are many services available and protocols in place to ensure the safety of all those on Hamilton Island. These include emergency response services, which are based on the island and ready to deploy as soon as needed, 24/7. The island also receives valuable support from resident volunteer firefighters.

Emergency Contacts

Life-threatening Emergencies

Please call 000 for life-threatening emergencies. This will connect you to the appropriate Queensland Police, Fire or Ambulance service. 

The Queensland Ambulance Service (QAS) is responsible for deploying paramedics on the ground, and also provides medical evacuation services (medivac) to hospitals on the mainland.

Island Security

If you are feeling unsafe or notice suspicious activity, call the Communications Operator on 07 4946 9999.  The Communications Operator will page the Island Security Officer to assist.

Crisis Hotlines

CCTV

In order to protect its property, their employees, concessionaires and residents, Hamilton Island Enterprises Limited employs a CCTV System to monitor activities on Hamilton and Dent Island and Shute Harbour. Hamilton Island has a CCTV and Use of Footage Policy available from Island Security.

Hamilton Island Fire Department

The Hamilton Island Fire Department is made up of two full-time Fire Officers and volunteer firefighters. The firefighters on island are extensively trained and prepared, being put to the test both physically and mentally to prepare them for what they may face in an emergency situation. Throughout the year firefighters are continually trained in firefighting skills and emergency response, breathing apparatus, road crash rescue, vertical and confined space rescue and land search.
 

Volunteer Fire Department Members

Besides protecting the island community and being active in community support, the Hamilton Island Fire Department also gives Hamilton Island residents the chance to meet people away from their normal daily activities. 

To join the fire department as a volunteer firefighter, you need to have been a Hamilton Island resident for a minimum of three months, have no criminal record, and be prepared to attend weekly two-hour training sessions held in the evening. Volunteer positions become available intermittently.

To enquire about volunteering, please call 07 4948 9546 and ask to speak to the Hamilton Island Fire Department.
 

Cyclone and Natural Disaster Safety

Hamilton Island is at risk of being impacted by storm tides if there is a cyclone in the Whitsunday region.
 
Residents should familiarise themselves with our updated cyclone and natural disaster safety procedures. This will not only save a considerable amount of time in the event of a natural disaster, but will ensure the safety of the wider Hamilton Island community.
This Community Awareness Emergency Management Plan will assist you with identifying your zone should a storm tide evacuation be required.

In the event of a cyclone, it is important that you adequately prepare your home or accommodation in accordance with Hamilton Island’s guidelines. If you have concerns about the safety of your home or accommodation, decide early and make alternate arrangements with friends or relatives.

Hamilton Island Cyclone & Natural Disaster Community Awareness Guide 2025