Booking Terms and Conditions

The terms and conditions outlined below apply when booking a Reef View, Palm Bungalows, Beach Club, The Sundays, qualia or Hamilton Island Holiday Homes Nightly, Saver, Standard or Festive Season rate direct with Hamilton Island Holidays. There are other special rates and packages that have different terms based on specific travel dates and varying conditions, that are not outlined below. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your rate or package before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.

Reef View, Palm Bungalows and Beach ClubNightly Rate, ‘Saver’ Rate and Festive Season Terms and Conditions

Nightly Rate - Deposit and Cancellation Policy

Nightly Deposit(excludes Festive Season)

A deposit equivalent to 20% of the total booking value is required at time of booking
This deposit is refundable outside 14 days prior to arrival date
Full payment is required at the time of booking if travel is within 7 days of arrival date

Nightly Final Balance(excludes Festive Season)

The final balance payment of your accommodation is required no later than 7 days prior to arrival date
Final balance payments are automatically processed on the nominated credit card provided at the time of booking
Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800

Nightly Cancellations and Amendments(excludes Festive Season)

Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
- Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here.
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

‘Saver’ Rate - Deposit and Cancellation Policy

'Saver' Deposit(excludes Festive Season)

A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
Full payment is required at the time of booking if travel is within 7 days of arrival date

'Saver' Final Balance(excludes Festive Season)

The final balance payment of your accommodation must be paid no later than 7 days prior to arrival date
The final balance payment will be automatically processed on the nominated credit card provided at the time of booking
Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
To pre-pay your final balance payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800

'Saver' Cancellations and Amendments(excludes Festive Season)

Cancellations and amendments received outside of 7 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

Festive Season - Deposit and Cancellation Policy

Festive Season Deposit20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
Full payment is required at the time of booking if booked after 60 days* of arrival

Festive Season Final Balance20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

The final balance payment of your accommodation is required by 60 days* prior to arrival
The final balance payment will be automatically processed on 60 days * prior to arrival on the nominated credit card provided at the time of booking
Final balance payments not received by 60 days* prior to arrival may result in cancellation of the reservation
To pre-pay your final balance via an alternative method, please contact our Hamilton Island Holidays on 1800 370 800

Festive Season Cancellation and Amendments20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

Cancellations and amendments received on or prior to 60 days* prior to arrival will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received inside 60 days* prior to arrival will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

qualiaStandard and Festive Terms and Conditions

Standard Rate - Deposit and Cancellation Policy

Standard Deposit(excludes Festive Season)

A deposit equivalent to 20% of the total booking value is required at time of booking
This deposit is refundable outside 14 days prior to arrival date
Full payment is required at the time of booking if travel is within 7 days of arrival date

Standard Final Balance(excludes Festive Season)

The final balance payment of your accommodation is required no later than 7 days prior to arrival date
Final balance payments are automatically processed on the nominated credit card provided at the time of booking
Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
To pre-pay your final balance via an alternative method, please contact our Luxury Specialists on 1300 780 959 (+61 2 9433 0444)

Standard Cancellation and Amendments(excludes Festive Season)

Cancellations and amendments received up until 14 days of arrival date will not incur a cancellation fee
Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Specialists on reservations@qualia.com.au
- Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here.
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

Festive Rate - Deposit and Cancellation Policy

Festive Season Deposit20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
Full payment is required at the time of booking if booked within 60 days* of arrival

Festive Season Final Balance20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

The final balance payment of your accommodation is required by 60 days* prior to arrival
The final balance payment will be automatically processed on 60 days* prior to arrival on the nominated credit card provided at the time of booking
Final balance payments not received by 60 days* prior to arrival may result in cancellation of the reservation
To pre-pay your final payment via an alternative method, please contact our Luxury Reservations team on 1300 780 959 (+61 2 9433 0444)

Festive Season Cancellation and Amendments20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

Cancellations and amendments received on or prior to 60 days* prior to arrival will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received inside 60 days* prior to arrival onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Reservations team on reservations@qualia.com.au
If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

Hamilton Island Holiday HomesStandard and Festive Terms and Conditions

Standard Rate - Deposit and Cancellation Policy

Standard Deposit(excludes Festive Season)

A deposit equivalent to 20% of the total booking value is required at time of booking
This deposit is refundable outside 28 days prior to arrival date
Full payment is required at the time of booking if travel is within 21 days of arrival date
Holiday Home bookings made via the Hamilton Island website or call centre incur a 1.25% surcharge for Visa, MasterCard, Union Pay, JCB and AMEX. Credit/debit card transaction fees apply and are non-refundable

Standard Final Balance(excludes Festive Season)

The final balance payment of your accommodation is required no later than 21 days prior to arrival date
Final balance payments are automatically processed on the nominated credit card provided at the time of booking
Final balance payments not received by 21 days prior to arrival date may result in cancellation of the reservation
To pre-pay your final balance via an alternative method, please contact Hamilton Island Holidays on 1800 370 811
Holiday Home bookings made via the Hamilton Island website or call centre incur a 1.25% surcharge for Visa, MasterCard, Union Pay, JCB and AMEX. Credit/debit card transaction fees apply and are non-refundable

Standard Cancellation and Amendments(excludes Festive Season)

Notice of any cancellation, amendment or reduction in reserved Hamilton Island Holiday Home stay must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
Cancellations and amendments received outside 29 days or more before the arrival date will not incur a cancellation fee
Cancellations and amendments received within 22-28 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received within 21 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
Credit/debit card transaction fees apply and are non-refundable
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

Festive Rate - Deposit and Cancellation Policy

Festive Season Deposit20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
Full payment is required at the time of booking if booked after 60 days* prior to arrival
Holiday Home bookings made via the Hamilton Island website or call centre incur a 1.25% surcharge for Visa, MasterCard, Union Pay, JCB and AMEX. Credit/debit card transaction fees apply and are non-refundable

Festive Season Final Balance20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

The final balance payment of your accommodation is required by 60 days* prior to arrival
The final balance payment will be automatically processed 60 days* prior to arrival on the nominated credit card provided at the time of booking
Final balance payments not received 60 days* prior to arrival may result in cancellation of the reservation
To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 811
Holiday Home bookings made via the Hamilton Island website or call centre incur a 1.25% surcharge for Visa, MasterCard, Union Pay, JCB and AMEX. Credit/debit card transaction fees apply and are non-refundable

Festive Season Cancellation and Amendments20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive

Cancellations and amendments received on or prior to 60 days* prior to arrival will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received inside 60 days* prior to arrival will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking
Credit/debit card transaction fees apply and are non-refundable
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

Hotel and Holiday Home General Terms

Reef View Hotel General Terms

Adults, Children & Infants
For the purpose of booking accommodation for the Reef View Hotel:

Adults are classified as 13 years of age and over
Children are classified as 3 - 12 years of age
Infants are classified as 0 - 2 years of age.

Age requirement

Reef View hotel caters to persons of all ages, as long as any person under the age of 18 years is accompanied by an adult or legal guardian.

Reef View Hotel inclusions (when you book direct with Hamilton Island)

Return Hamilton Island Airport/Marina shuttle bus transfers
Use of catamarans, windsurfers, kayaks, stand up paddleboards and snorkelling equipment (subject to availability and weather)
Use of Island Shuttle
Use of gym, spa, sauna & tennis court hire (subject to terms and conditions)
Kids Stay and Eat Free (subject to terms and conditions)
Complimentary WiFi
Suite bookings include full buffet or a la carte breakfast options daily (T&Cs apply).
Earn 3 Velocity Points with every $1 spent on Reef View Hotel accommodation (T&Cs apply).

Room Rates

Rates can be room-only or with breakfast included
Rates are based on Single Share (one adult), Twin Share (two adults) or Family Share (two adults and two children 12 years or under staying in existing bedding)
Extra adults can be added at $60 (for room only rates) or $100 (for bed and breakfast rates) per person, per night in existing bedding as long as the maximum room occupancy (see next section called Maximum Occupancy) is not exceeded, should you wish to include extra bedding a rollaway bed can be added at an additional $60 per person per night
For Regional bookings, extra adults can be added at Room Only - $60 per person per night, Bed and Breakfast - $100 per person per night
Additional adults need to be requested at the time of booking and rollaway beds are subject to availability
Rates are quoted in AUD and include 10% GST
Rates are dynamic and subject to availability and change without notice.

Maximum Occupancy

Garden View and Coral Sea View cater to a maximum of four (4) persons, 3 years of age and over, per room
King Coral Sea View, Reef Suite and One Bedroom Terrace Suites cater to a maximum of two (2) persons, 3 years of age and over, per room
Reef Family rooms, Two Bedroom Terrace Suites and Presidential Suites cater to a maximum of six (6) persons, 3 years of age and over, per room
Infants can be over and above the above maximum occupancy numbers, but are on a request basis
Cots are available on request for infants.

^Kids Stay and Eat Free

Is available to families staying at the Reef View Hotel
Stay Free – children 12 years and under can stay free in existing bedding
Eat Free – children 12 years and under can eat free at Pool Terrace and Sails, when dining with their parents and choosing from the kids’ menu
Kids Eat Free is for dine in only. (Takeaway/delivery or room service is not part of the program)

Minimum Stay

If you are booking during Festive Season, a 3 night minimum stay applies ONLY IF your booking includes the 31st December
If you are booking on a special rate, package or offer, there will most likely be a minimum stay requirement. Check your Booking Confirmation details for clarification
Stays may be subject to additional minimum night stays, booking dates or availability.

Booking Credit Card Transaction Fees

Not applicable for Reef View Hotel accommodation bookings made on the Hamilton Island website or via the Reservation call centre.

On Island Credit/Debit Card Transaction Fees

A non-refundable 1.25% surcharge applies for all ‘credit’ and ‘tap and go’ transactions made on the island via credit or debit card. Payments can be made fee free via EFTPOS by inserting your card and selecting a cheque and/or savings account at the terminal.

Hamilton Island Sports Club

Gym Age Restrictions
- 14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
- 16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
Spa and Sauna Age Restrictions
- Spa and Sauna restricted to persons 18 years and over
Further general terms and conditions of use apply for the Sports Club. Please read in full here.

Is your booking directly with us or with a third party? (it is important to understand the difference)
You can book directly with Hamilton Island Travel Pty Ltd ACN 010305781 (Hamilton Island Holidays) which is a wholly owned subsidiary of Hamilton Island Enterprises Limited (HIE) via our websites or directly with our Reservations Team or you can book with a third party travel agent like Flight Centre, booking.com, expedia etc. These are the general terms that apply to HIE owned Hotels and privately managed properties in the Hamilton Island Holiday Homes letting pool. If you have booked via a third party you must check their terms and conditions for specific inclusions and conditions relating to your booking.

Palm Bungalows General Terms

Adults, Children & Infants
For the purpose of booking accommodation at the Palm Bungalows:

Adults are classified as 13 years of age and over
Children are classified as 3 - 12 years of age
Infants are classified as 0 - 2 years of age.

Age requirement

Palm Bungalows cater to persons of all ages, as long as any person under the age of 18 years is accompanied by an adult or legal guardian.

Palm Bungalow inclusions (when you book direct with Hamilton Island)

Return Hamilton Island Airport/Marina shuttle bus transfers
Use of catamarans, windsurfers, kayaks, stand up paddleboards and snorkelling equipment (subject to availability and weather)
Use of Island Shuttle
Use of gym, spa, sauna & tennis court hire (subject to terms and conditions)
Kids Stay and Eat Free (subject to terms and conditions)
Complimentary WiFi
Earn 3 Velocity Points with every $1 spent on Palm Bungalow accommodation (T&Cs apply).

Room Rates

Rates can be room-only or with breakfast included
Rates are based on Single Share (one adult), Twin Share (two adults) or Family Share (two adults and two children 12 years or under staying in existing bedding)
Rates are quoted in AUD and include 10% GST
Rates are dynamic and subject to availability and change without notice.

Maximum Occupancy

Palm Bungalows cater to a maximum of four (4) persons 3 years and over in the following bedding configurations:
- Two (2) persons 18 years or over in a king bed OR
- Two (2) persons 18 years or over in a king bed & up to two (2) children (3-12 years) sharing a divan, with pull-out trundle bed
- Infants can be over and above the above maximum occupancy numbers, but are on a request basis
- Cots are available on request for infants.

^Kids Stay and Eat Free

Is available to families staying at Palm Bungalows
Stay Free – children 12 years and under can stay free in existing bedding
Eat Free – children 12 years and under can eat free at Pool Terrace and Sails, when dining with their parents and choosing from the kids’ menu
Kids Eat Free is for dine in only. (Takeaway/delivery or room service is not part of the program)
Kids Eat Free is only available when a minimum of one main adults’ meal is ordered.

Minimum Stay

If you are booking during Festive Season, a 3 night minimum stay applies ONLY IF your booking includes the 31st December
If you are booking on a special rate, package or offer, there will most likely be a minimum stay requirement. Check your Booking Confirmation details for clarification
Stays may be subject to additional minimum night stays, booking dates or availability.

Booking Credit Card Transaction Fees

Not applicable for Palm Bungalow accommodation bookings made on the Hamilton Island website or via the Reservation call centre.

On Island Credit/Debit Card Transaction Fees

Hamilton Island Sports Club

Gym Age Restrictions
- 14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
- 16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
Spa and Sauna Age Restrictions
- Spa and Sauna restricted to persons 18 years and over
Further general terms and conditions of use apply for the Sports Club. Please read in full here.

Beach Club General Terms

Age requirement

Beach Club caters to persons 18 years and over

Beach Club inclusions (when you book direct with Hamilton Island)

À la carte breakfast daily
VIP return Hamilton Island Airport/Marina transfers
VIP point to point chauffeur service
Use of catamarans, windsurfers, kayaks, stand up paddleboards and snorkelling equipment (subject to availability and weather)
Use of the Beach Club lounge, pool and restaurant
Use of gym, spa, sauna & tennis court hire (subject to terms and conditions)
Complimentary WiFi
Earn 3 Velocity Points with every $1 spent on Beach Club accommodation (T&Cs apply).

Room Rates

Rates include a la carte breakfast daily
Rates are based on Single Share (one adult) or Twin Share (two adults)
Rates are quoted in AUD and include 10% GST
Rates are dynamic and subject to availability and change without notice.

Maximum Occupancy

Beach Club caters to a maximum of two (2) adults in total.

Minimum night stay

A minimum two (2) night stay applies for all reservations year round at Beach Club
During Festive Season, a 3 night minimum stay applies for bookings incorporating the night of 31 December
If you are booking on a special rate, package or offer, there will most likely be a minimum stay requirement. Check your Booking Confirmation details for clarification
Stays may be subject to additional minimum night stays, booking dates or availability.

Booking Credit Card Transaction Fees

Not applicable for Beach Club accommodation bookings made on the Hamilton Island website or via the Reservation call centre.

On Island Credit/Debit Card Transaction Fees

Hamilton Island Sports Club

Gym Age Restrictions
- 14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
- 16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
Spa and Sauna Age Restrictions
- Spa and Sauna restricted to persons 18 years and over
Further general terms and conditions of use apply for the Sports Club. Please read in full here.

The Sundays General Terms

Bookings for The Sundays may be subject to change or cancellation by Hamilton Island Enterprises Limited and its related entities and subsidiaries (HIE) due to unforeseen circumstances. To the extent permitted by law, HIE limits its liability to change or refund of the booking only. If such circumstances arise, HIE will get in touch regarding the reservation.

Adults, Children & Infants

For the purpose of booking accommodation for The Sundays:

Adults are classified as 13 years of age and over
Children are classified as 3 - 12 years of age (inclusive)
Infants are classified as 0 - 2 years of age (inclusive).

Age requirement

The Sundays caters to persons of all ages, as long as any person under the age of 18 years is accompanied by an adult or legal guardian.

The Sundays inclusions (when you book direct with Hamilton Island)

A la carte breakfast daily at The Sundays waters-edge restaurant
Return Hamilton Island Airport/Marina shuttle bus transfers
Use of private hotel pool, cabanas and sun loungers
Use of catamarans, windsurfers, kayaks, stand up paddleboards and snorkelling equipment (subject to availability and weather)
Use of Island Shuttle
Use of gym, spa, sauna & tennis court hire (subject to terms and conditions)
Kids Stay and Eat Free (subject to terms and conditions^)
Complimentary WiFi

Room Categories

“The Sunday Rooms” includes the following rooms:

The Sundays Balcony
The Sundays Balcony Accessible
The Sundays Terrace
The Sundays Terrace Accessible

“The Sunday Family Connect Rooms” includes the following rooms:

The Sundays Family Balcony
The Sundays Family Balcony Accessible
The Sundays Family Terrace
The Sundays Family Terrace Accessible

The Sundays Family Connect Rooms consists of 2 of The Sunday Rooms joined by an internal interconnecting door

Room Rates

The Sunday Rooms are based on Twin Share (two adults). Please refer to the maximum occupancy section for room capacities
The Sunday Family Connect Room Rates are based on Quad Share (four adults). Please refer to the maximum occupancy section for room capacities
Rates are quoted in AUD and include 10% GST
Rates are dynamic and subject to availability and change without notice.

Maximum Occupancy

The Sundays Rooms cater to a maximum of three (3) persons, 3 years of age and over in the following bedding configurations:
- Two (2) persons in a king bed (or twin singles) OR
- Two (2) persons in a king bed (or twin singles) & one (1) child (3-12 years) in a single bed divan
- Infants can be over and above the above maximum occupancy numbers, capped at one (1) infant per room
- Cots are available on request for infants (max one cot per room).
The Sundays Family Connect Rooms cater to a maximum of six (6) persons, 3 years of age and over in the following bedding configurations:
- Four (4) persons in a 2x king beds (or twin singles) OR
- Four (4) persons in a 2x king beds (or twin singles) & two (2) children (3-12 years) in 2x single bed divans
- Infants can be over and above the above maximum occupancy numbers, capped at two (2) infants, one (1) per room
- Cots are available on request for infants (max one cot per room).

^Kids Stay and Eat Free

Is available to families staying at The Sundays, (valid at participating restaurants only)
Stay Free – children 12 years and under can stay free in existing bedding
Eat Free – children 12 years and under can eat free at Pool Terrace and Sails, when dining with their parents and choosing from the kids’ menu
Kids Eat Free is for dine in only. (Takeaway/delivery or room service is not part of the program)

Minimum Stay

If you are booking during Festive Season, a 3 night minimum stay applies ONLY IF your booking includes the 31st December
If you are booking on a special rate, package or offer, there will most likely be a minimum stay requirement. Check your Booking Confirmation details for clarification
Stays may be subject to additional minimum night stays, booking dates or availability.

Booking Credit Card Transaction Fees

Not applicable for The Sundays accommodation bookings made on the Hamilton Island website or via the Reservation call centre.

On Island Credit/Debit Card Transaction Fees

Hamilton Island Sports Club

Gym Age Restrictions
14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
Spa and Sauna Age Restrictions
Spa and Sauna restricted to persons 18 years and over
Further general terms and conditions of use apply for the Sports Club. Please read in full here.

Is your booking directly with us or with a third party? (it is important to understand the difference)

You can book directly with Hamilton Island Travel Pty Ltd ACN 010305781 (Hamilton Island Holidays) which is a wholly owned subsidiary of Hamilton Island Enterprises Limited (HIE) via our websites or directly with our Reservations Team or you can book with a third party travel agent like Flight Centre, booking.com, Expedia etc. These are the general terms that apply to HIE owned Hotels and privately managed properties in the Hamilton Island Holiday Homes letting pool. If you have booked via a third party you must check their terms and conditions for specific inclusions and conditions relating to your booking.

qualia General Terms

qualia minimum age requirement
qualia caters to persons 16 years and over.

All persons under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old person. If a person is found to be under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the person’s booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.

Third party promotions and prizing
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.

Your arrival details
Arrival and departure details are required at the time of booking and prior to your arrival. Please email us on reservations@qualia.com.au with your flight or ferry arrival details. This ensures that our qualia Guest Services team will be there to greet you upon your arrival for your private transfer to qualia.

Maximum occupancy
All qualia Pavilions cater to a maximum of two (2) adults per Pavilion, excluding The Beach House. The Beach House caters to a maximum of four (4) adults. All rates are based on two (2) adults per Pavilion, otherwise referred to as twin share.

Pavilion rates
qualia offers two rates (in addition to package rates); the qualia Classic rate and the qualia Gourmet rate.
The qualia Classic rate includes a la carte breakfast daily at the Long Pavilion restaurant.
The qualia Gourmet rate includes a la carte breakfast daily at the Long Pavilion restaurant and a la carte dinner daily at the Long Pavilion or Pebble Beach restaurant.

Rates are dynamic and subject to availability and change without notice.
Pavilion rates are based on twin share (two adults) and subject to availability. All prices are quoted in AUD and include 10% GST. Single share (one adult) rates are available for qualia Gourmet rates.

Minimum night stay
A minimum two (2) night stay applies for all reservations year round at qualia, with the exception of Festive Season which requires a minimum three (3) night stay.

Festive Season minimum night stay
A minimum three (3) night stay applies to all Pavilion bookings incorporating Festive Season (bookings incorporating 20 December 2025 – 10 January 2026, 20 December 2026 – 09 January 2027 inclusive).

For qualia Classic bookings incorporating the night of 31 December
An additional fee of $195 per person is applicable which includes New Year’s Eve dinner at qualia.

All prices are quoted in AUD and include 10% GST. Credit/debit card surcharges do not apply.

Booking Credit Card Transaction Fees

Not applicable for qualia accommodation bookings made on the Hamilton Island or qualia websites or via the Reservation call centre.

On Island Credit/Debit Card Transaction Fees

qualia inclusions (when you book direct with qualia)

All non-alcoholic beverages at qualia - including soft drinks, juices, waters, tea and coffee (does not include blended beverages)
Use of an electric golf buggy for duration of stay (drivers licence required)
24-hour chauffeur service around Hamilton Island
VIP return Hamilton Island airport/marina transfers
Use of non-motorised watercraft
Use of the qualia gym, spa, sauna and access to tennis court hire (subject to terms and conditions)
Complimentary WiFi
Earn 1 Velocity Point with every $1 spent on qualia accommodation (T&Cs apply).

Check-in / Check-out
Check-in time is 2.00pm. Check-out time is 11.00am.
If you are arriving prior to 2.00pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.

Hamilton Island Sports Club

Gym Age Restrictions
- 14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
- 16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
Spa and Sauna Age Restrictions
- Spa and Sauna restricted to persons 18 years and over
Further general terms and conditions of use apply for the Sports Club. Please read in full here.

Flight bookings with Hamilton Island Holidays
If your flights have been booked and paid for directly with the Hamilton Island Holidays, your flight itinerary and e-tickets will be attached to your first confirmation email. It is important that you check your flight itinerary details and spelling of all passenger names as soon as you receive your e-tickets. If any information is incorrect please email us as soon as possible on flights@hamiltonisland.com.au.

Flight e-tickets
Please print your e-tickets and put them in a safe place, ready to take with you to the airport. You may be required to present this document upon check-in and airport security checks. Should you misplace your tickets, please email flights@hamiltonisland.com.au and request new copies.

Flight cancellations and changes
Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. If you need to make any changes to your flights, please email us as soon as possible on flights@hamiltonisland.com.au.

Virgin Australia Velocity Points
Virgin Australia Velocity Points are valid for qualia bookings and only when booking directly with Hamilton Island Holidays – these conditions apply www.hamiltonisland.com.au/velocity-partnership/terms

Buggies
Each qualia Pavilion includes an electric golf buggy for the duration of your stay.

These are the general terms and conditions for buggies:

All nominated drivers must present a valid driver licence and undergo a safety demonstration prior to rental
All details and photos must be clear and legible for the licence to be considered valid
A credit card must be provided as security against damage and other charges
The maximum payload for a golf buggy is 364kg
The maximum persons on a buggy is 4 people
All occupants of the buggy must be wearing their individual seatbelt at all times
Only licenced drivers nominated on the rental agreement are permitted to operate the golf buggy
Any cost incurred as a result of damages to the buggy, persons, or property is the responsibility of the hirer
Ignition key must be removed when the buggy is not in use. Replacement charge for a key can cost up to $300
Queensland Road Rules apply and are enforced by QLD police and Island Safety when driving on Hamilton Island
All accidents or incidents must be reported immediately to Island Safety by calling 07 4946 9999, available 24/7
Open alcohol is not permitted on the buggy at any time
Do not use mobile phones while driving the buggy
Children are not permitted to drive, steer, or sit on the drivers lap. Children are not to touch, stand or play with operating pedals
Buggies must not be operated in neutral gear
Management reserves the right to refuse rental or confiscate a buggy in the interest of public safety
Buggies are not permitted to be operated between the hours of 1.00am & 5.30am
Please be aware that as a condition of use, a $1 hold will be placed on your credit card when collecting your buggy.
Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:
- Authorised drivers must be a minimum age of 21 years old and hold a current driver’s licence to drive the vehicle.
- A passenger less than six months old must be restrained in a rearward facing infant restraint, located in the front seat and secured to an engineered anchor point and fitted seatbelt.
- A passenger at least six months old, but less than four years old must be restrained in an approved forward facing child restraint and secured to an engineered anchor point and fitted seat belt. This is subject to the amount of engineer approved restraint mounting points the buggy comes equipped with.
- Children are not permitted to travel on the lap of another passenger.
- A passenger at least four years old, but less than seven years old must be restrained in an approved forward facing child restraint or by a seatbelt.
- A passenger four years old and above must not occupy the front passenger seating position if there is another passenger who is less than four years old.
- The seats will be fitted by trained staff and should remain secured to the buggy for the duration of the rental. Securing and adjustment of straps in the capsule to fit the child is the responsibility of the parent or guardian (hirer).
- The hirer is responsible to recheck capsule anchorage points and adjust the straps securing the capsule to the seat each time the child is placed in the capsule restraint. Capsule covers cannot be used when the child is positioned in the capsule

Travel Insurance
We recommend purchasing travel insurance to cover cancellations, travel delays and other unforeseen incidents and accidents. We encourage you to read the insurance terms and conditions to ensure you’re covered for your planned travel.

Holiday Homes General Terms

Please read these terms and conditions carefully.
All bookings made with Hamilton Island Holidays are subject to these terms and conditions and by making a booking (paying your deposit) you are accepting these Terms and Conditions on behalf of yourself and all persons who will be staying in the accommodation.
Hamilton Island Property Sales Pty Ltd is the agent appointed by third party private property owners to manage the holiday homes. While the agent uses its reasonable endeavours to manage the property on behalf of the owner, ultimately the owner is responsible for the condition of the property, including but not limited to all furniture and fittings.
Bookings may be subject to additional terms and conditions which are specific to unique packages. Every now and then a variation to these may be applicable to special packages or offers.booked. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions before booking.
Once you have made your booking, make sure to check the Room or Package inclusions on your Booking Confirmation email to be certain of the specific details that apply to your unique booking.
Hamilton Island reserves the right to modify or supplement at any time all or part of these Terms and Conditions. In this case a new version of the General Terms and Conditions will be available on the site with the effective date. Guests are advised to regularly consult the General Terms and Conditions to be aware of any changes.

Entertaining in a Hamilton Island Holiday Home
The premises are let to you for holiday purposes only for the period stated on the receipt. No weddings, parties, large gatherings, commercial activities, or functions including professional photo shoots are allowed unless arrangements and permission have been granted by Hamilton Island Holiday Homes on behalf of the property owner. If these Terms and Conditions are breached penalties and fees will apply. To enquire about hosting an event or gathering in one of Hamilton Island's event space, please contact our events team here.

Hamilton Island minimum age requirement
All persons under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old person. If a person is found to be under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the person’s booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.

Arrival details
For any persons arriving to stay overnight on Hamilton Island, we need your Arrival Details as soon as you have them so that we can do our best to have your Holiday Home ready on time. We will email you closer to your holiday to obtain these details or you can email us on vacations@hamiltonisland.com.au.

Check-in / Check-out
Check-in is 2.00pm. Check-out is 10.00am.
We recommend you pack a change of clothes, swimmers, book, sunscreen and sunglasses in your hand luggage so that you can enjoy some pool or beach-time while you wait for your Holiday Home to be ready.

Online Holiday Home booking requests
If you submit a booking request via our website (hamiltonislandholidayhomes.com.au) and the Holiday Home is available, the credit card provided at the time of booking will be processed for the nominated value and you will receive a formal confirmation email outlining your reservation details.
Should your requested Holiday Home not be available you will be contacted by our Hamilton Island Reservations team to discuss alternatives. We encourage you not to book flights until you have received a formal booking confirmation email from our Reservations team.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.
Destination shots may have been supplied to HIE by third parties and HIE does not guarantee the accuracy of any destination shots.
Photos and floor plans are indicative only. Actual rooms may vary in decor and inclusions from those shown due to property owners modifying their property.

Maximum Occupancy

Maximum occupancy differs according to each Holiday Home
Check the property page on the Hamilton Island Holiday Home website for specific details
It is the responsibility of the person making the booking to ensure that the property meets the capacity requirements of their travelling party prior to booking
Upon arrival if the maximum number of persons exceeds the stated capacity of the property, you will not be allowed access to the property
Maximum occupancy numbers apply for the duration of your stay.

Low and High Season minimum stay requirements
There are minimum stay requirements dependent on the property selected, and the time of year click here to find out more.

Stay 7, Pay 6

If you’ve booked 7 nights or more on applicable travel dates* you will receive the 7th night free
All nights must be booked in the same Holiday Home for the whole duration of the stay
All nights must fall within the offer's travel validity dates to receive the 7th night free
For stays which cross over low and high Season travel dates, each night will be priced at the applicable season's rate
Extra nights may be added at the applicable nightly rate
Maximum one (1) free night per booking
Not available in conjunction with any other offer

Stay 7, Pay 6 Travel Dates

13 October - 19 December 2024
19 January - 1 April 2025
27 April - 14 August 2025
24 August - 26 September 2025
12 October - 19 December 2025
18 January - 31 March 2026

Dates are inclusive. Travel periods are subject to availability. Minimum 7 night stay applies.

If you have booked flights directly with the airline you will need to contact them for any amendments or cancellations.

Virgin Australia Velocity Points
Stays in Yacht Club Villas and Hamilton Island Holiday Homes are excluded from earning Velocity Points.

Third party promotions and prizing
Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

Promotional Misprints
Hamilton Island Enterprises Limited (HIE) endeavours to ensure that all prices listed on their website are accurate and up-to-date. If we discover an error in the price of any offer you have booked, we will inform you as soon as possible and give you the option of cancelling it, or reconfirming the booking at the correct price (in the case of a price error). If we are unable to contact you, the booking will be treated as cancelled and if you have already paid you will receive a full refund.

Rates

Rates are per night per property
Rates are quoted in AUD and include 10% GST
Rates from 1 April 2024 onwards are subject to change without notice (unless booking is confirmed with a deposit).

^Kids Eat Free

Is available to families staying in Hamilton Island Holiday Homes
Eat Free – children 12 years and under can eat free at Pool Terrace and Sails, when dining with their parents and choosing from the kids’ menu
Kids Eat free is for dine in only. (Takeaway/delivery or room service is not part of the program)
Kids Eat free is only available when a minimum of one main adults’ meal is ordered.

Booking Credit Card Transaction Fees

Holiday Home bookings made via the Hamilton Island website or call centre incur a non-refundable 1.25% surcharge for Visa, MasterCard, Union Pay, JCB and AMEX credit and debit cards. Credit/debit card transaction fees are non-refundable.

On Island Credit/Debit Card Transaction Fees

Groups and Conferences
If conferencing or private dinners are required, please contact conference@hamiltonisland.com.au.

Buggies
These are the general terms and conditions for buggies:

All nominated drivers must present a valid driver licence and undergo a safety demonstration prior to rental
All details and photos must be clear and legible for the licence to be considered valid
A credit card must be provided as security against damage and other charges
The maximum payload for a golf buggy is 364kg
The maximum persons on a buggy is 4 people
All occupants of the buggy must be wearing their individual seatbelt at all times
Only licenced drivers nominated on the rental agreement are permitted to operate the golf buggy
Any cost incurred as a result of damages to the buggy, persons, or property is the responsibility of the hirer
Ignition key must be removed when the buggy is not in use. Replacement charge for a key can cost up to $300
Queensland Road Rules apply and are enforced by QLD police and Island Safety when driving on Hamilton Island
All accidents or incidents must be reported immediately to Island Safety by calling 07 4946 9999, available 24/7
Open alcohol is not permitted on the buggy at any time
Do not use mobile phones while driving the buggy
Children are not permitted to drive, steer, or sit on the drivers lap. Children are not to touch, stand or play with operating pedals
Buggies must not be operated in neutral gear
Management reserves the right to refuse rental or confiscate a buggy in the interest of public safety
Buggies are not permitted to be operated between the hours of 1.00am & 5.30am
Please be aware that as a condition of use, a $0 hold will be placed on your credit card when collecting your buggy.
You have the option to purchase a $12 per day damage waiver to protect against accidental damage. If the buggy is damaged and the waiver has not been purchased then $1,500 is charged to your credit card until the damage and cost has been assessed.
Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:
- Authorised drivers must be a minimum age of 21 years old and hold a current driver’s licence to drive the vehicle.
- A passenger less than six months old must be restrained in a rearward facing infant restraint, located in the front seat and secured to an engineered anchor point and fitted seatbelt.
- A passenger at least six months old, but less than four years old must be restrained in an approved forward facing child restraint and secured to an engineered anchor point and fitted seat belt. This is subject to the amount of engineer approved restraint mounting points the buggy comes equipped with.
- Children are not permitted to travel on the lap of another passenger.
- A passenger at least four years old, but less than seven years old must be restrained in an approved forward facing child restraint or by a seatbelt.
- A passenger four years old and above must not occupy the front passenger seating position if there is another passenger who is less than four years old.
- The seats will be fitted by trained staff and should remain secured to the buggy for the duration of the rental. Securing and adjustment of straps in the capsule to fit the child is the responsibility of the parent or guardian (hirer).
- The hirer is responsible to recheck capsule anchorage points and adjust the straps securing the capsule to the seat each time the child is placed in the capsule restraint. Capsule covers cannot be used when the child is positioned in the capsule

Property Removed from Letting Pool
All homes in the Hamilton Island Holiday Homes letting pool are privately owned as such an owner may decide to remove the property from the letting pool.
In the event that the property you have selected is removed from the Letting Pool, you will be notified and we will endeavour to offer you a suitable alternative. Should an alternative holiday property option not be suitable for the period of your stay, you may cancel the accommodation booking without penalty.

Mid-stay cleans
Only Yacht Club Villa stays of five (5) nights or more receive a complimentary mid-stay clean. For shorter stays and non-Yacht Club Villa properties, your Holiday Home is not serviced during your stay. If you would like to enquire about mid-stay cleans, please contact our reservations team on 1800 370 811.

Exclusive Bonus Inclusions (excluding The Residence)
Exclusive Bonus Inclusions are available for Hamilton Island Holiday Homes persons only. The value of the Exclusive Bonus Inclusions is at least $295 per day*. They include:

One x 4-seater golf buggy**
Unlimited non-motorised watersports; Kayaking, Stand Up Paddle Boarding, Catamarans, Windsurfing and Snorkelling (subject to availability and weather)
Kids Stay & Eat Free^
Home Essentials Starter Pack

Exclusive Bonus Inclusions value is not transferable or refundable for cancellations or ‘no shows’ and cannot be substituted as a monetary value. For more information, contact 1800 370 811.

*Based on the combined cost of one buggy hire, one hour kayak hire for a family (2 adults, 2 children) and two meals per day for two children (eating at the participating Kids Stay and Eat Free^ restaurants). The exact value of Inclusions will depend on and may increase based on the number of persons (adults and children) in the traveling party and the number and type of non-motorised watersports engaged in on any given day.

**Some larger properties may include two buggies. Please refer to your specific property’s information page on www.hamiltonislandholidayhomes.com.au.

^Children 12 years and under can eat free in participating restaurants, when dining with their parents and choosing from the Kids menu.

Hamilton Island General Terms

Please read these terms and conditions carefully.
All bookings made are subject to these terms and conditions and by making a booking (paying your deposit) you are accepting these Terms and Conditions on behalf of yourself and all persons who will be staying in the accommodation.
Bookings may be subject to additional terms and conditions which are specific to unique packages. Every now and then a variation to these may be applicable to special packages or offers.booked. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions before booking.
Once you have made your booking, make sure to check the Room or Package inclusions on your Booking Confirmation email to be certain of the specific details that apply to your unique booking.
Hamilton Island reserves the right to modify or supplement at any time all or part of these Terms and Conditions. In this case a new version of the General Terms and Conditions will be available on the site with the effective date. Guests are advised to regularly consult the General Terms and Conditions to be aware of any changes.

Rules and Regulations
All guests must comply with the Hamilton Island and Dent Island Rules and Regulations which can be reviewed at https://www.hamiltonisland.com.au/HamiltonIsland/media/PDF-Files/Community-and-Development-Hub/Hamilton-Island-Rules-Regulations.pdf.

Beach Club accepts guests over the age of 18 only.
qualia accepts guests over the age of 16 only.

Arrival details
For any persons arriving to stay overnight on Hamilton Island, we need your Arrival Details as soon as you have them so that we can do our best to have your room ready on time. We will email you closer to your holiday to obtain these details or you can email us on vacations@hamiltonisland.com.au.

If you have booked flights directly with the airline you will need to contact them for any amendments or cancellations.

Virgin Australia Velocity Points
Virgin Australia Velocity Points are valid for some hotel accommodation bookings and only when booking directly with Hamilton Island Holidays – these conditions apply https://www.hamiltonisland.com.au/velocity-partnership/terms.

Regional Local Packages

If your booking is for two or more adults, all adult ferry transfers are included in the total package rate (ie. extra charges for the additional adult ferry transfers are included in your total per person package price)
If your booking is for one adult and one child, the ferry transfer for one child is included as part of your package
If your booking is for one adult and two children, you will be required to purchase an additional ferry transfer for the second child (or any additional children). Children 12 years and under stay and eat free on Hamilton Island, however Cruise Whitsundays operates privately and therefore only two ferry tickets are included in this package
To purchase additional tickets or to view the ferry timetable, please visit www.cruisewhitsundays.com.au.

For guests who have booked regional rates prior to 17 February 2025 onwards:

Ferry transfers are not included in accommodation cost.
Cruise Whitsundays offer discounted ferry transfers and tours to locals. Discounts can be accessed through signing up to the Turtle Club. Please visit www.cruisewhitsundays.com.au/special-offers/turtle-club/
To view the ferry timetable, please visit www.cruisewhitsundays.com.au.

Third party promotions and prizing
Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

Security Deposits

You must provide a credit card for pre-authorisation or imprint when you check-in.
This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
Once a pre-authorisation has been made, HIE cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.
Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in. (The actual amount required may be higher at some Participating Properties)

Third Party Products and Services

Third party products or services, eg. airfares, are sometimes sold together with accommodation provided by HIE. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement HIE has in facilitating your booking with the third party is as the third party's agent. HIE is in no way the supplier of the products and services and to the extent permitted by law HIE is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party
All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties
HIE does not warrant the accuracy of any information, statements or representations made by third parties.

Release, indemnity and proportionate liability

To the extent permitted by the law, you agree to release, indemnify and hold harmless, HIE and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgement or loss arose out of, was caused by, attributable to or resulted from HIE's negligence, wrongful act/omission or breach of these terms and conditions.
To the extent permitted by law the aggregate of HIE's liability to you is limited to an amount not exceeding the amount paid by you for your booking.
Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

Consumer Law

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on HIE are excluded under these Terms and Conditions
Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits HIE to limit its liability, then HIE's liability is limited to:
In the case of services, supplying the services again or payment of the cost of having the services supplied again; and
In the case of goods, replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods.

Events Beyond Control

HIE is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule
All travel documents, observance of laws and government regulations are your responsibility.

Use of Information

You consent and authorise HIE to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking
You consent to information which you have provided to HIE as part of your booking being used by HIE, any of their related bodies corporate for the purpose of informing you about offers and promotions which relate HIE, HIE's related bodies corporate
HIE will not provide or disclose any information you have provided to HIE or the relevant Participating Property to any person other than a related body corporate without your prior written consent
Upon request by you and to the extent permitted or required by law, HIE will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking
For more information, please refer to the Privacy Policy on our Website.

General

The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Queensland, Australia
If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided
Destination shots may have been supplied to HIE by third parties and HIE does not guarantee the accuracy of any destination shots
Photos and floor plans are indicative only. Actual rooms occupied may vary in decor and inclusions from those shown.

Privacy Policy
At various times Hamilton Island may collect personal information about you and or persons accompanying you during your stay at Hamilton Island. Hamilton Island handles all personal information in accordance with its privacy policy and applicable privacy laws. Hamilton Island Enterprises privacy policy is available at https://www.hamiltonisland.com.au/privacy-policy.

Gift Cards

Please click here to view the Hamilton Island Gift Card Terms and Conditions.

Privacy Policy

Hamilton Island Enterprises may collect personal information subject to their Privacy Policy. Hamilton Island Enterprises Privacy Policy is available at https://www.hamiltonisland.com.au/privacy-policy. Purchasers and guests are subject to these Terms and Conditions and consent to the use of their personal information in accordance with Hamilton Island Enterprises Privacy Policy.

Important: In the event of any discrepancy between booking conditions listed on any other page of the Hamilton Island websites or booking engines, and these Booking Conditions, the terms of these Booking Conditions will apply.